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SERVICES
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Service Philosophy

Our philosophy is “Let customers share with us the dividend by quality improvement, energy saving, consumption reduction and efficiency enhancement”. Our product is composed of technology, equipment and service as trinity. We provide product to help you to achieve the max. benefit and the lowest cost which is our pursuit.

We work around the requirements of the customer, and provide the customer with excellent solutions, high performance and high quality equipment and thoughtful technical services, in order to win the customers and our common development. For the product research and development, design and manufacturing, testing and other works, we are all around the requirements of the customers. Each link has fully taken into account of your requirements and your focus. What we diligently seek is to provide you with excellent and perfect service. We have formed standardized, scientific and standardized service norms and procedures, which are mainly composed of five parts: information collection, coordination and command, technical support, terminal sales and technical service. We provide you with pre-sale, on-sale and after-sale services.

Pre-sale service: sales engineers with professional technical background will provide you with product introduction, process consultation, support of related technical materials and other services. By the experts, professional engineers for you to solve the process, the design and calculation of performance parameters, complete sets of equipment optimization configuration scheme, equipment selection and other services.

On-sale service: one-to-one service is provided by the project manager which includes the whole process of ordering, technical contract, design, manufacturing, quality inspection, packaging and transportation, installation and commissioning, operation training, etc.
 
After-sale service: provide you with relevant product information, file your product construction information, regularly make customer visits, but also provide you with products vulnerable to consumption parts, technical consultation, technical transformation and upgrade services in the use process.
 

Field Service

After the equipment arrives at the site, we will send experienced engineering and technical personnel or construction personnel to the site for technical supervision of installation, commissioning and operator training, and responsible for solving the manufacturing quality problems found in the installation, commissioning and trial operation of the contract equipment.

Respond Promptly

When the user requests for on-site service, we will reply within 24 hours after receiving the notice, and arrive at the site with the fastest speed.
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ABOUT COMPANY
Oushangyuan Process & Equipment Intelligent Co. is a National High-tech Enterprise integrates the whole EPC process, whole value chain and the “one-stop” comprehensive service of R&D
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